General Manager

The General Manager is responsible for the overall operation of the Travel Center. The General Manager will work closely with the Black Mesa Casino General Manager in the management of the Pueblo’s Travel Center operation and specifically to provide overall planning and management of profit centers and various support functions to maximize productivity and profitability and to meet the growth objectives of the Travel Center.

• Responsible for overall operation of the Travel Center and all level management and their subordinates.
• Assume responsibility for profits and losses of all departments’ procedures to achieve profit and volume objectives.
• Formulate and establish a budget, policies & procedures to be approved by the Black Mesa Casino General Manager.
• Develop and implement marketing plans, promotions, and strategies to optimize profit and market share.
• Develop, execute and revise as needed operational policies and procedures to achieve profit and volume objectives.
• Be responsible for employee development and the staffing of all areas with qualified, well-trained personnel.
• Lead Managers / Supervisors in the identification of operational problems and put into place policies and procedures to solve such problems.
• Supervise the coordination and development of statistical data such as budgets, trends, analyses and develop a database integrated with industry standard ratios and financial statements.
• Network assigned Travel Center areas with other casino functions, e.g. Operations, Marketing, Human Resources and Finance.
• Coordinate and assist in the short-term and long-term planning process with the Black Mesa Casino General Manager
• Work with Surveillance and Security departments to ensure customer and employee honesty and safety.
• Responsible for any other duties as assigned by the Black Mesa Casino General Manager.
• Must attend and satisfactorily complete all training as directed by supervisor or the Human Resources Department.
• Hold subordinates accountable for attending and satisfactorily completing all required training as directed by supervisor or the Human Resources Department.
• Create and maintain a safe working environment for all Travel Center employees as well as our patrons.
• Must be proficient in reading, understanding and speaking the English Language
• Other duties as assigned.
  

Integrity / Honesty
All San Felipe Travel Center employees must operate in an ethical manner by following all San Felipe Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

Customer Service / Client Orientation
All San Felipe Travel Center employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

Teamwork
All San Felipe Travel Center employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.

Goal and Task Management
Incumbents in this job need to be able to plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance.

Manage Resources
Incumbent in this position have to appropriately allocate a variety of resources that may include, materials, money, facilities, and equipment. Requires the ability to assess needs and track progress.

Decisivenes
Incumbent in this position must be able to successfully determine and initiate a course of action. Incumbent must require the consideration of multiple options, information sources, and development of contingency plans.

Vision
Incumbent in this position must have the ability to gain an understanding of where an organization is headed in light of internal and external trends and influences.

Retail Knowledge
Incumbents in this position must have a working knowledge of the Ordering of product, merchandising, shipping and receiving, inventory control, POS system, revenue audit procedures, accounting system.

Interpersonal Skills (Working with Others)
Incumbents in this position must be able to communicate one’s feelings, preferences, needs, and opinions in a way that is neither threatening nor punishing to another person, while at the same time recognizing effort of others and praising that effort.

• Minimum four (4) year college degree preferred: or a combination of education and experience in the administration and operations of the retail industry plus a minimum of 5 years retail management experience.
• Extensive knowledge of retail management, marketing, human resources, finance, planning, concept and staff development and daily, weekly and monthly reporting of sales and revenue.
• Knowledge of computer software as it relates to data bases and spreadsheets.

• Knowledge of the Ordering of product, merchandising, shipping and receiving, inventory control, POS system, revenue audit procedures, accounting system.

• Maintain continuing education in the retail / truck stop industry through seminars, conferences and trade shows.
• Possess a sensitivity to Indian culture
• Must be willing to advise and effectively communicate with the Black Mesa Casino General Manager on Travel Center Operations.
• Must be able to interact well with public.
• Must be able to hire, provide direction to and develop internal personnel; identify strategic issues and develop short/long-range plans; provide direction to and manage area leaders and related personnel; budget and prioritize work load; identify key factors affecting personnel; and develop effective programs to maximize performance.

Work is performed in the Travel center areas with exposure to smoke, noises and prolonged standing and walking. Shift work schedule and extended working hours required.

Travel Center

The General Manager will report to the Black Mesa Casino General Manager.

Black Mesa Casino General Manager