Employment

Maintenance Technician

Department: Travel Center
Location: Black Mesa Casino

Incumbent in this position is responsible for the cleaning and maintaining the appearance of San Felipe Casino interior and exterior areas by performing custodial maintenance duties including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms.

All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. He/she must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.

• Works independently and achieves daily tasks to standards.
• Helps customers when asked.
Sweep and mop floors.
• Vacuum carpets.
• Clean restrooms and restock paper and soap supplies.
• Perform routine maintenance to custodial equipment.
• Empty trash receptacles and ashtrays and bag trash for proper disposal.
• Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Perform all work activities in accordance with Casino safety policies and procedures.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
• Must perform all duties in compliance with the casino’s safety policies and procedures.
• All San Felipe Casino employees must be competent in working effectively with department members and members of other departments to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments.
• Keeps others informed and up-to-date about tasks, progress, or projects.
• Contributes to a team-oriented, continuous improvement, quality process.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
One (1) year custodial experience preferred. Must be able to lift a minimum of 20 pounds on a regular basis and sustain prolonged walking and standing. Extended working hours, including weekends, may be required. Must possess Class III Gaming License.

• Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
• Math Ability:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Reasoning Ability:
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
• Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
• Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch, or crawl. Must be able to lift a minimum of 20 pounds on a regular basis.

Server

Department: Travel Center
Location: Black Mesa Casino

To serve the guests food, drinks and snacks. Shall represent the San Felipe Travel Center in a professional and exemplary manner and promote the success of the San Felipe Travel Center to guests, staff and any other parties.

TYPICAL FUNCTIONS:
• Maintaining beverage station by restocking cups, ice, and dispensers.
• Responsible for serving the guest’s food, drinks and snacks while providing exemplary service.
• Must demonstrate fiscal responsibility by providing proper change to guests and accurately completing end of shift paperwork.
• Complete all side work and maintain par levels of condiments and paper products in work areas.
• Coordinate with the kitchen and servers daily events and specials.
• Wipe and buss dining tables and chairs.
• Empty trash.
• Sweep and mop floors.
• Know the menu to include, pricing and ingredients.
• Report equipment malfunctions to supervisor.
• Daily side-work (vacuum, sanitize table and chairs, fill salt & pepper, and other assigned duties)
• Maintain professional hygiene and appearance.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Must perform all work functions in accordance with the San Felipe Pueblo Enterprise Safety Policies and Procedures.
• Other duties as assigned.

REQUIRED COMPETENCIES:
• Integrity / Honesty
All San Felipe Pueblo Enterprise employees must operate in an ethical manner by following all San Felipe Pueblo Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
• Customer Service
Develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
• Teamwork
Work effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
• Listening
Incumbents in this position must be able to understand auditory messages and non-verbal cues to derive meaning from spoken material. Requires the ability to remain attentive.
• Effort and Initiative
Incumbent in this position must have the ability to work and take action without specific direction and without being monitored.

MINIMUM QUALIFICATIONS:
• Six (6) months experience in food preparation in a restaurant, kitchen or dining area; or an equivalent combination of education and experience.
• Work is performed in the kitchen area with exposure to heat, fumes and steam. Lifting large hot and cold trays required with lifting up to 25 pounds. Prolonged standing and walking is required.

Cook

Department: Travel Center Restaurant
Location: Black Mesa Casino

Incumbent is responsible for the overall preparation of a wide variety of foods such as vegetables, fruits, meats, soups, salads, and cereals in accordance with prescribed recipes using a full range of cooking methods according to specified food handling procedures.

TYPICAL FUNCTIONS:
• Assist Cook 2 in the preparation of a variety of foods such as vegetables, fruits, meats, soups, salads, pastry and cereals in accordance with prescribed recipes.
• Carve and display meats, vegetables, fruits, and salads
• Inspect food to ensure freshness of items produced
• Operate food preparation equipment and machinery.
• Follow all proper cleaning and sanitation requirements.
• Assist other kitchen personnel as needed.
• Maintain professional hygiene and appearance.
• Wash plate ware, glassware, silverware, pots/pans and kitchen utensils according to sanitation and cleaning procedures.
• Ensure dishes are sanitized and available as needed; always keep sanitation solution up to San Felipe Pueblo Enterprise standards.
• Maintain cleanliness and maintenance of dish machine.
• Place clean plate ware, glassware, silverware and pot/pans in specified shelves according to sanitation and cleaning procedures.
• Keep dish areas clean by sweeping, mopping floors, wiping countertops, and emptying trash.
• Trouble-shoots dishwasher machine malfunctions.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Must perform all work functions in accordance with the San Felipe Pueblo Enterprises Safety Policies and Procedures.
• Other duties as assigned.

REQUIRED COMPETENCIES:
• Integrity / Honesty
All San Felipe Pueblo Enterprises employees must operate in an ethical manner by following all San Felipe Pueblo Enterprises policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
• Customer Service
Develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
• Teamwork
Work effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
• Learning
Incumbents in this position must have a desire and invest effort to acquire new knowledge and skills for work.
• Effort and Initiative
Incumbent in this position must have the ability to work and take action without specific direction and without being monitored.
• Food Preparation
Incumbent in this position must have advanced knowledge of food proper preparation and presentation methods, techniques, and quality standards.

MINIMUM QUALIFICATIONS:
• 1-year experience in a high-volume restaurant; or an equivalent combination of education and experience.
• Work is performed in the kitchen area with exposure to heat, fumes and steam. Lifting large hot and cold trays required with lifting up to 25 pounds. Prolonged standing and walking is required.

Restaurant Supervisor

Department: Travel Center Restaurant
Location: Black Mesa Casino

This position is under the general direction of the Restaurant Manager and performs as the Manager in their absence and is responsible for all personnel and all Food & Beverage Department operations during the assigned shift. Incumbent is responsible for scheduling, performance management, and training of all subordinates on assigned shift.

TYPICAL FUNCTIONS:
• Facilitate availability, supervision, training and development of frontside personnel.
• Prepare end of shift reports, disciplinary reports, and paperwork regarding department operations.
• Prepare inventories, maintains records of various food items conditions.
• Report all incidents occurring during his or her shift to Restaurant Manager.
• Order goods as backup to the Restaurant Manager.
• Maintain Food & Beverage Departmental cash reserves during assigned shift, to include review of cashier’s till and end of shift reports.
• Resolve conflicts among customers and/or staff.
Perform duties of subordinates as required
• Maintain a professional hygiene and appearance.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Must perform all work functions in accordance with the Safety Policies and Procedures.
• Other duties as assigned.

REQUIRED COMPETENCIES:
• Integrity / Honesty
All San Felipe Enterprise employees must operate in an ethical manner by following all San Felipe Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
• Customer Service / Client Orientation
All San Felipe Enterprise employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
• Teamwork
All San Felipe Enterprise employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects. Not engage in gossip of any kind or harassment of any kind.
• Flexibility
Incumbent in this position must be able to accept rapid change in job assignments, schedules, or priorities.
• Team Leadership
Incumbents in this job must effectively manage and guide group efforts by providing an appropriate level of feedback to both individuals and groups regarding their performance and progress.
• Teaching Others
Incumbents in this position must be able to take responsibility for the development of individuals and groups through appropriate teaching, guidance and coaching techniques.

MINIMUM QUALIFICATIONS:
• High School Diploma, or equivalent, required AND 2 experience in the restaurant or kitchen. Must have 1 year in supervisory capacity; or an equivalent combination of education and experience.
• Extended working hours, including weekends, may be required.
• Must possess Class III Gaming License.

Cashier Part Time

Department: Travel Center
Location: Black Mesa Casino

Incumbents in this position are responsible for greeting San Felipe Travel Center customers, calculating item sales, and returning correct change.
MINIMUM EDUCATION:
• High school diploma or GED equivalent required
MINIMUM EXPERIENCE:
• 6 months cashier/cash handling experience; or an equivalent combination of education and experience.
MINIMUM SKILL REQUIREMENTS:
• All San Felipe Travel Center employees must operate in an ethical manner by following all San Felipe Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.
• All San Felipe Travel Center employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
• All San Felipe Travel Center employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.
• All San Felipe Travel Center employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.
• Incumbents in this position must have the ability to communicate ideas, thoughts, and facts verbally. Must be able to speak using correct grammar, appropriate body language, proper tone and inflection, recognizing non-verbal cues, and respecting the audience to effectively communicate ideas.
• Incumbents in this position must be able to understand auditory messages and non-verbal cues to derive meaning from spoken material. Requires the ability to remain attentive.