Employment

Maintenance Technician

Department: Travel Center
Location: Black Mesa Casino

Incumbent in this position is responsible for the cleaning and maintaining the appearance of San Felipe Casino interior and exterior areas by performing custodial maintenance duties including dusting, mopping, finishing and buffing floors, vacuuming and shampooing carpets, cleaning and restocking restrooms.

All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. He/she must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.

• Works independently and achieves daily tasks to standards.
• Helps customers when asked.
Sweep and mop floors.
• Vacuum carpets.
• Clean restrooms and restock paper and soap supplies.
• Perform routine maintenance to custodial equipment.
• Empty trash receptacles and ashtrays and bag trash for proper disposal.
• Ensure proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.
• Perform all work activities in accordance with Casino safety policies and procedures.
• Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
• Maintain professional hygiene and appearance in accordance with departmental policies and procedures.
• Must perform all duties in compliance with the casino’s safety policies and procedures.
• All San Felipe Casino employees must be competent in working effectively with department members and members of other departments to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments.
• Keeps others informed and up-to-date about tasks, progress, or projects.
• Contributes to a team-oriented, continuous improvement, quality process.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
One (1) year custodial experience preferred. Must be able to lift a minimum of 20 pounds on a regular basis and sustain prolonged walking and standing. Extended working hours, including weekends, may be required. Must possess Class III Gaming License.

• Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
• Math Ability:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Reasoning Ability:
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
• Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
• Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls. Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch, or crawl. Must be able to lift a minimum of 20 pounds on a regular basis.

SALARY RANGE: SALARIED – DEPENDING ON EXPERIENCE
CLOSING DATE: (UNTIL POSITION FILLED)
SUPERVISOR: Black Mesa Casino General Manager
JOB LOCATION: BLACK MESA TRAVEL CENTER

Basic Purpose:

The General Manager is responsible for the overall operation of the Travel Center. The General Manager will work closely with the Black Mesa Casino General Manager in the management of the Pueblo’s Travel Center operation and specifically to provide overall planning and management of profit centers and various support functions to maximize productivity and profitability and to meet the growth objectives of the Travel Center.

TYPICAL FUNCTIONS:

• Responsible for overall operation of the Travel Center and all level management and their subordinates.

• Assume responsibility for profits and losses of all departments’ procedures to achieve profit and volume objectives.
• Formulate and establish a budget, policies & procedures to be approved by the Black Mesa Casino General Manager.
• Develop and implement marketing plans, promotions, and strategies to optimize profit and market share.
• Develop, execute and revise as needed operational policies and procedures to achieve profit and volume objectives.
• Be responsible for employee development and the staffing of all areas with qualified, well-trained personnel.
• Lead Managers / Supervisors in the identification of operational problems and put into place policies and procedures to solve such problems.
• Supervise the coordination and development of statistical data such as budgets, trends, analyses and develop a database integrated with industry standard ratios and financial statements.
• Network assigned Travel Center areas with other casino functions, e.g. Operations, Marketing, Human Resources and Finance.
• Coordinate and assist in the short-term and long-term planning process with the Black Mesa Casino General Manager
• Work with Surveillance and Security departments to ensure customer and employee honesty and safety.
• Responsible for any other duties as assigned by the Black Mesa Casino General Manager.
• Must attend and satisfactorily complete all training as directed by supervisor or the Human Resources Department.
• Hold subordinates accountable for attending and satisfactorily completing all required training as directed by supervisor or the Human Resources Department.
• Create and maintain a safe working environment for all Travel Center employees as well as our patrons.
• Must be proficient in reading, understanding and speaking the English Language
• Other duties as assigned.

REQUIRED COMPETENCIES:

• Integrity / Honesty

All San Felipe Travel Center employees must operate in an ethical manner by following all San Felipe Enterprise policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

• Customer Service / Client Orientation

All San Felipe Travel Center employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

• Teamwork

All San Felipe Travel Center employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.

• Goal and Task Management

Incumbents in this job need to be able to plan, prioritize, set goals, establish standards, coordinate tasks, show concern for deadlines, and track progress with respect to personal performance.

• Manage Resources

Incumbent in this position have to appropriately allocate a variety of resources that may include, materials, money, facilities, and equipment. Requires the ability to assess needs and track progress.

• Decisiveness

Incumbent in this position must be able to successfully determine and initiate a course of action. Incumbent must require the consideration of multiple options, information sources, and development of contingency plans.

• Vision

Incumbent in this position must have the ability to gain an understanding of where an organization is headed in light of internal and external trends and influences.

• Retail Knowledge

Incumbents in this position must have a working knowledge of the Ordering of product, merchandising, shipping and receiving, inventory control, POS system, revenue audit procedures, accounting system

• Interpersonal Skills (Working with Others)

Incumbents in this position must be able to communicate one’s feelings, preferences, needs, and opinions in a way that is neither threatening nor punishing to another person, while at the same time recognizing effort of others and praising that effort.

MINIMUM QUALIFICATIONS:

• Minimum four (4) year college degree preferred: or a combination of education and experience in the administration and operations of the retail industry plus a minimum of 5 years retail management experience.
• Extensive knowledge of retail management, marketing, human resources, finance, planning, concept and staff development and daily, weekly and monthly reporting of sales and revenue.
• Knowledge of computer software as it relates to data bases and spreadsheets.

• Knowledge of the Ordering of product, merchandising, shipping and receiving, inventory control, POS system, revenue audit procedures, accounting system.

• Maintain continuing education in the retail / truck stop industry through seminars, conferences and trade shows.
• Possess a sensitivity to Indian culture
• Must be willing to advise and effectively communicate with the Black Mesa Casino General Manager on Travel Center Operations.
• Must be able to interact well with public.
• Must be able to hire, provide direction to and develop internal personnel; identify strategic issues and develop short/long-range plans; provide direction to and manage area leaders and related personnel; budget and prioritize work load; identify key factors affecting personnel; and develop effective programs to maximize performance.

WORK ENVIRONMENT:

Work is performed in the Travel center areas with exposure to smoke, noises and prolonged standing and walking. Shift work schedule and extended working hours required.

REPORTS TO:

The General Manager will report to the Black Mesa Casino General Manager.